1. Introduction
SkilledDesk LLC ("we," "us," or "our") operates the website skilleddesk.com and provides digital marketing services. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.
This Privacy Policy applies to information we collect through our website, client portal, and any related services. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information You Provide
- Name, email address, phone number, and company details
- Billing and payment information (processed securely via Stripe)
- Project files, documents, and communications you upload
- Account credentials for our client portal
- Any information you provide via contact forms or support tickets
Information Collected Automatically
- IP address, browser type, and device information
- Pages visited, time spent, and referral sources
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our marketing services
- Process payments and send invoices
- Communicate with you about projects and updates
- Respond to your inquiries and support requests
- Send marketing communications (with your consent)
- Improve our website and services
- Detect and prevent fraud or security issues
- Comply with legal obligations
4. Legal Basis for Processing
For visitors in the European Economic Area (EEA) and UK, we process your personal data under the following legal bases: performance of a contract, your consent, our legitimate business interests, and compliance with legal obligations.
7. Data Security
We implement industry-standard security measures including SSL encryption, secure password hashing, access controls, and regular security audits. All uploaded files are scanned for malware before storage. However, no method of transmission over the Internet is 100% secure.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time
California residents have additional rights under the CCPA. To exercise any of these rights, contact us at [email protected].
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
10. International Transfers
Your information may be transferred to and processed in the United States, where our servers are located. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
SkilledDesk LLC
Email: [email protected]
Phone: +1 (332) 254-0338
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA